Are you tech-savvy, solution-driven, and ready to be the go-to person when technology fails? If you’re looking to kick-start or boost your IT support career, this opportunity is tailor-made for you!
Norstella, a leading global name in healthcare intelligence, is hiring for the role of IT Support Services Analyst at its Bangalore location. This hybrid role offers the perfect mix of flexibility, innovation, and growth.
Whether you’re a recent graduate, a tech enthusiast, or a support pro with up to 2 years of experience, this is your chance to join a mission-led company that’s making a global impact.
Quick Job Snapshot
| Job Title | IT Support Services Analyst |
|---|---|
| Company | Norstella |
| Location | Bangalore (Hybrid – CoWorks, Residency Road) |
| Job Type | Full-Time |
| Work Style | Hybrid (In-office + Remote) |
| Category | IT Support |
| Requisition ID | R-1347 |
| Eligibility | Graduate / Engineering / PG (Fresher or Experienced) |
| Shift | Rotational (24×7) – 40 hrs/week |
| Salary | As Per Company Norms |
| Perks | Health Insurance, PF, Certifications, Gratuity |
About the Role
As an IT Support Services Analyst, you’ll be the first line of defense for Norstella’s global users. From fixing common tech issues to managing access controls and user support tickets, you’ll be solving problems, supporting teams, and gaining hands-on experience with cutting-edge IT tools.
You’ll play a key role in ensuring business continuity by supporting devices, networks, apps, and more – making you a crucial link in Norstella’s tech backbone.
Key Responsibilities
- Provide voice, chat, and email-based support to internal users.
- Troubleshoot hardware, software, VPN, and connectivity issues.
- Log tickets, escalate cases, and manage incident reports efficiently.
- Install/uninstall apps, perform system maintenance, and resolve software-related issues.
- Manage user accounts: activation, unlocking, password resets, etc.
- Document FAQs, guides, and best practices for a growing knowledge base.
What You Need to Succeed
- A Bachelor’s degree or equivalent educational/work combo.
- 0–2 years of experience in an IT helpdesk or support environment.
- Basic understanding of Windows 10/11, AD, O365, Outlook, Teams, VPN, etc.
- Good communication and problem-solving skills.
- Knowledge of ITIL or any ticketing system is a bonus.
- A curious mindset with a passion for technology.
Why Join Norstella?
This is not just a support job. It’s your gateway to a long-term IT career in a company that values learning, innovation, and global collaboration.
✅ Health Insurance
✅ Provident Fund & Gratuity
✅ Certification Reimbursement – Grow your skills on the go
✅ Modern Hybrid Work Culture
✅ Wellness Support 24×7
Work Location (Hybrid):
COWRKS, 135/1, Purva Premiere, Residency Road, Bangalore – 560025
Spend a few days a week at a top-notch coworking space, and the rest from the comfort of your home!
How to Apply & Stay Updated:
| Action | Link |
|---|---|
| 👉 Apply Now – 1 | Click Here |
| 👉 Apply Now – 2 | Click Here |
| 👉 Apply Now – 3 | Click Here |
| 👉 Join WhatsApp for Updates | Click Here |
| 👉 Join Telegram for Updates | Click Here |
Important Note:
This job listing is purely informational. Recruitment is based on official Norstella processes. No charges, no shortcuts – just your skills and passion! Be cautious of any third-party solicitations claiming to guarantee placement.
Final Thoughts:
In today’s fast-paced world, companies need IT warriors who keep the systems running smoothly. At Norstella, you won’t just be fixing things – you’ll be part of something bigger. Join a company that values your passion for tech and gives you space to grow.
Don’t wait – apply now and step into your future as an IT Support Services Analyst!