Citi, one of the world’s most reputable financial institutions, has opened vacancies for the position of Officer – Chat Operations at its Pune location. This is an entry-level opportunity for graduates and early-career professionals seeking to join a fast-paced, globally integrated team.
The selected candidate will be responsible for providing efficient customer service support via chat and email, resolving issues, assisting with account maintenance, and ensuring a high-quality user experience. If you are skilled in communication, analytical thinking, and problem solving, this is your gateway to a fulfilling career with one of the top banking giants.
| Attribute | Details |
|---|---|
| Company Name | Citi |
| Position Title | Officer – Chat Operations |
| Job Location | Pune |
| Job Type | Full-Time |
| Work Type | Onsite |
| Requisition ID | 25876802 |
| Qualification Required | Graduate (Any Stream) |
| Experience | 0–3 Years |
| Category | Operations |
| Skills Required | Communication, MS Office, Chat/email support |
| Salary | As Per Company Norms |
Key Roles & Responsibilities:
- Use Citi’s Chat platform to address customer service inquiries, ensuring a smooth resolution process.
- Manage customer issues through chat and email, ensuring timely and professional responses.
- Stay updated with Citi’s product and service offerings to provide accurate assistance.
- Support account-level maintenance tasks in coordination with relevant departments.
- Help customers learn to self-service via Citi’s digital platforms.
- Identify risk areas and provide optimal solutions to customers.
- Ensure proper information security while handling sensitive client data.
- Contribute to MIS reporting, timekeeping, and other administrative processes.
- Assist in internal assignments and projects under the direction of Team Leads/Managers.
- Maintain a professional demeanor and deliver an excellent customer experience (NPS).
- Minimize operating losses while maximizing customer satisfaction.
Required Skills & Qualifications:
- A graduate degree is mandatory; a master’s degree is not required.
- 0 to 3 years of relevant experience in customer support/chat operations.
- Excellent written and verbal communication skills, with proper grammar and tone.
- Proficient keyboard skills (Typing speed of 30 WPM with 90% accuracy).
- Familiarity with MS Office applications and other productivity tools.
- Good analytical and problem-solving skills, with attention to detail.
- Professional, courteous attitude with a customer-first mindset.
- Ability to manage multiple customer conversations and work under pressure.
Preferred Experience:
- Prior experience in international customer service or support roles.
- Experience in chat or email-based processes is a strong advantage.
- Exposure to retail banking operations will be an added benefit.
- Comfortable working in a structured, fast-paced operational environment.
Benefits of Working at Citi:
- Opportunity to work with a globally recognized banking leader.
- Hands-on experience in digital customer service and financial operations.
- Learn and grow in a supportive, team-driven work culture.
- Access to internal career mobility and skill development programs.
- Competitive salary structure and employee-centric policies.
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