Job Opportunity 2025: Associate Chat Support at Tesco – Bangalore (Hybrid)

Are you a strong communicator with a customer-first mindset and a knack for problem-solving via written communication? Tesco, a global leader in retail, is hiring for the position of Associate Chat Support at its Bangalore (Hybrid) office. This is an excellent opportunity for freshers and experienced candidates to begin or grow a career in customer support.

Company Overview

AttributeDetails
CompanyTesco
PositionAssociate Chat Support
Job LocationBangalore (Hybrid)
Job TypeFull-Time
Work TypeOnsite (Hybrid model)
CategoryCustomer Support
Closing Date04 August 2025
Requisition ID136364
SalaryAs per company norms

Eligibility Criteria

  • Educational Qualification: Graduate / Engineering / Postgraduate (any stream)
  • Experience: Open to freshers and experienced professionals
  • Communication: Strong written English skills are essential
  • Typing: Accuracy and speed in typing are preferred

Roles and Responsibilities

As an Associate Chat Support Executive, your main responsibility is to respond to customer queries via written channels, ensuring fast and accurate resolutions.

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📌 Key Duties:

  • Handle first-line chat support and written customer queries
  • Provide timely resolutions and maintain strong customer satisfaction (NPS) scores
  • Deliver support in accordance with Tesco’s core values and service standards
  • Manage your own ticket queue and ensure timely closures
  • Work in roster-based shifts, including weekends if required
  • Take part in daily discussions with team and manager to review performance
  • Follow Tesco’s standard operating procedures, maintaining accuracy and quality
  • Keep knowledge of tools, processes, and product updates up to date
  • Look for ways to improve efficiency and embrace changes in workflow
  • Share feedback and collaborate closely with the team to improve service

Required Skills & Competencies

To thrive in this role, Tesco expects the following from candidates:

  • 💬 Excellent written communication in English
  • 💡 Customer-focused mindset with empathy and understanding
  • 👨‍👩‍👧‍👦 Ability to collaborate in a team environment
  • 🔄 Quick learner who is open to continuous improvement
  • ⚖️ Ability to handle conflict resolution in a calm, professional manner
  • ⌨️ Fast and accurate typing skills
  • 💻 Basic understanding of Microsoft Office, especially Outlook
  • 🧠 Organizational skills to manage multiple conversations/tickets
  • ⏱️ Flexibility to work in shifts (24×7 support)

Why Join Tesco?

  • Work with a globally recognized retail brand
  • Hybrid work model with a balanced work-life approach
  • Inclusive and collaborative work culture
  • Exposure to best-in-class customer support practices
  • Opportunity to grow within the organization with ongoing skill development

📥 How to Apply?

🔗 Apply Link – [Click Here]

Important Note

Disclaimer: This job listing is shared for informational purposes only. All information has been sourced from Tesco’s official site and job portals. No fees are required to apply, and candidates are advised to apply only through official company links. Avoid third-party job scams.

Final Thoughts:-

The Associate Chat Support role at Tesco offers an exciting entry point into the customer service world, especially for those who enjoy working with people and resolving queries through chat. Whether you’re a fresher looking to build experience or an experienced support agent seeking a stable, hybrid role with a top company, this could be the perfect fit.

Apply now and be part of Tesco’s customer-first journey!

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