Are you a tech-savvy graduate with a passion for solving complex problems and providing exceptional customer support? Rocket Software, a global technology leader, has announced exciting job openings for the position of Associate Technical Support Engineer at its Pune office. Whether you are a fresher or have prior technical support experience, this opportunity could be your launchpad into a successful tech career!
🌟 About Rocket Software
Rocket Software is known for helping the world’s leading businesses run their critical infrastructure and applications. With a strong presence in various software domains, Rocket is committed to delivering outstanding customer support, robust technology solutions, and fostering a work culture of collaboration and innovation.
📌 Job Title: Associate Technical Support Engineer
- Company: Rocket Software
- Location: Pune, India
- Job Type: Full-Time, Onsite
- Requisition ID: R2025-5887
- Salary: As per company norms
- Category: Technical Support
🎓 Eligibility Criteria
To apply for this position, you must meet the following requirements:
- Education: Graduate (Engineering or Postgraduate preferred)
- Experience: Freshers and experienced candidates are welcome
- Skills:
- Excellent troubleshooting ability
- Strong communication skills
- Technical computer knowledge (preferred)
🧠 Roles and Responsibilities
As an Associate Technical Support Engineer, you’ll be on the front lines assisting Rocket customers by identifying and resolving issues related to the company’s software products. Your core responsibilities will include:
- Assessing customer needs and setting realistic support expectations.
- Handling level II support for assigned product lines, including complex application queries.
- Managing a high volume of administrative support cases.
- Verifying the accuracy of business impact statements from customers.
- Reproducing reported issues and identifying root causes using diagnostic tools and logs.
- Recommending and implementing software solutions and workarounds.
- Creating detailed documentation for internal use and knowledge sharing.
- Participating in team projects, cross-training, and contributing to support training material.
- Acting as a mentor or go-to person for junior support team members.
This is a client-facing, problem-solving role, perfect for individuals who enjoy working in a dynamic and technically challenging environment.
🔧 Desired Skills and Experience
To be successful in this role, Rocket Software is looking for individuals with the following:
- 2+ years of technical engineering support (preferred but not mandatory)
- Strong analytical and communication skills
- Basic to advanced knowledge of computer systems and enterprise software
- Willingness to work outside regular hours (weekends/holidays) if needed
- A Bachelor of Science or equivalent degree is preferred
Even if you are a fresher with strong problem-solving abilities and a passion for learning, this role offers a structured environment to grow and develop your technical expertise.
📍 Why Work at Rocket Software?
Rocket Software offers a robust work culture that emphasizes:
- Continuous learning and professional development
- A collaborative and inclusive team environment
- Exposure to world-class software products
- Opportunities for internal growth and leadership
- Meaningful work that supports global businesses
📎 How to Apply?
To apply for the Associate Technical Support Engineer role at Rocket Software,
[Click Here]
Disclaimer: This post is for informational purposes only. The job details have been sourced from Rocket Software’s official career page. We do not charge any fees and are not affiliated with the hiring process. Please apply through official company channels and avoid third-party job scams.
Final Thoughts
If you are looking to kickstart your career in technical support with a globally recognized organization, Rocket Software could be your ideal destination. Apply now and take the first step towards becoming an integral part of a tech powerhouse!
Let your journey begin here!